A shared list is not updating
Both people need to be signed into iCloud, and the trip has to be one you chose to share. Private documents are not part of that share. They stay on the device.
PackBetter
This is the support page for PackBetter: Travel Companion, the trip-organization app from Adventures by Jerry. Use it if a list, reservation, shared trip, or document is not behaving the way you expect.
Troubleshooting
A reservation imported with the wrong details
You can paste confirmation text or import a screenshot. Read the stations, times, and confirmation number before you save, especially for train and transit reservations.
A packing item is missing
Lists follow the trip and the travelers on it. Add a custom item when a suggestion is not the thing you actually need to pack.
The app is stuck or will not open
Force-quit PackBetter and open it again. If the same screen keeps failing, email support with the details below and, if you can, a screenshot that leaves out passport numbers and full confirmation codes.
Questions
Where can I download PackBetter?
PackBetter is on the App Store for iPhone and iPad. Compatibility for your device is listed on the App Store page.
What can I keep in the app?
Packing lists, reservations (including train and transit), travel documents, a day-by-day plan, and tools for budgets, expense splitting, currency, tips, time zones, jet lag, layovers, passport dates, weather, tipping customs, emergency numbers, plug adapters, phrases, and travel eSIM resources.
How does sharing work?
Shared lists use iCloud for trips you choose to share. Documents you keep private stay on your device.
How much does it cost?
PackBetter is listed as free on the App Store. Current pricing is shown on the App Store listing.
How can I get support?
Email support@adventuresbyjerry.com. The support page explains what to include so a problem is easier to trace.
Report a problem
Email support@adventuresbyjerry.com with a subject line that names PackBetter. A short note is enough. These details make it faster to see what broke:
- PackBetter, and the version shown on your device or on the App Store
- iPhone or iPad model, and the iOS version
- What you were trying to do
- What happened instead, and whether it happens every time
- Whether the trip is shared with someone else
- About when it happened
- A screenshot, if you can share one without passport numbers, payment details, or a complete confirmation code
Privacy
The privacy policy for this app is separate from the website policy. Read it here: PackBetter privacy policy. Questions about your information can go to the same support address.